Last updated: 24 September 2026
This Privacy Policy explains how Golden Well 19 Ltd, trading as Tea House Boba (“we”, “us”, “our”), collects, uses, and protects any personal information you provide when using our website (the “Site”) or when you contact us. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Golden Well 19 Ltd is a company registered in Northern Ireland under company number NI665275, with a registered trading address at 19 Royal Avenue, Belfast, BT1 1FB. For the purposes of data protection law, we are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at franchise@teahouseboba.co.uk.
2. Information we collect
We may collect and process the following information about you:
- Information you provide through our enquiry, franchise, or partnership forms, such as your name, email address, telephone number, business name, location, and any details you include in your message;
- Information you provide when you contact us by email, telephone, or other means;
- Technical information collected automatically when you visit the Site, such as your IP address, browser type, and details of how you use the Site, gathered through cookies and similar technologies.
3. How we use your information
We use the information we collect to:
- Respond to your enquiries and communicate with you about franchise or partnership opportunities;
- Provide you with information, products, or services that you request from us;
- Manage and develop our business relationship with you;
- Improve and maintain the Site and understand how visitors use it;
- Comply with our legal and regulatory obligations.
4. Legal basis for processing
We process your personal data on the following legal bases: where it is necessary for our legitimate interests in responding to your enquiries and operating our business; where you have given your consent; and where it is necessary to comply with a legal obligation. Where our processing is based on consent, you have the right to withdraw that consent at any time.
5. Sharing your information
We do not sell your personal data. We may share your information with trusted third parties who provide services to us, such as website hosting, email, and IT service providers, who process data on our behalf and are bound by appropriate confidentiality and data protection obligations. We may also disclose your information where required to do so by law or to protect our legal rights.
6. Data retention
We will keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymise it.
7. Cookies
Our Site may use cookies and similar technologies to distinguish you from other users, remember your preferences, and improve your experience. Cookies are small text files placed on your device. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.
8. Your rights
Under data protection law, you have rights in relation to your personal data, including:
- The right to be informed about how your data is used;
- The right to access the personal data we hold about you;
- The right to request correction of inaccurate or incomplete data;
- The right to request erasure of your personal data;
- The right to restrict or object to processing of your data;
- The right to data portability.
To exercise any of these rights, please contact us at franchise@teahouseboba.co.uk. We will respond to your request within the timeframes required by law.
9. Data security
We have put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
10. Complaints
If you have any concerns about how we handle your personal data, we would ask that you contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at www.ico.org.uk.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Golden Well 19 Ltd t/a Tea House Boba, 19 Royal Avenue, Belfast, BT1 1FB
Email: franchise@teahouseboba.co.uk